Delivery & Returns

We ship internationally – for shipping rates please click here.

Baby Bedding

We are sure that you will love your Olli Ella bedding – but for if any reason that you don’t please see below for our returns policy.

All unused products may be returned for a full refund providing ALL of the following conditions are met:

  1. Returned Product is received by Olli Ella within 30 days from ship date (can be found on top right side of packing list)
  2. Products have been unused, unwashed, and are returned in original packaging in original condition.
  3. Products shipped to customers outside of the UK are not able to be returned.

If all of the above conditions are met please use the following instructions when returning/ exchanging product:

  1. Contact hello@olliella.com to request return/ exchange, explaining reason for return and listing order number.
  2. Once return has been authorized product should be packaged in original packaging and returned with packing list to Olli Ella (406 st John Street, EC1V 4NJ) withing 30 days of authorization. Packages received after this period will not be accepted. We suggest using a tracked service as we are not responsible for any goods lost in transit.

Once we receive returned goods and they prove to be in original condition with packaging and documentation we would be happy to process the refund/ exchange and will confirm this with an email.

Please note that Olli Ella is not responsible for transit costs for returned items, these are at the customer’s expense.

Nursing Chairs

We are committed to ensuring that all aspects of delivery go smoothly and that your chair arrives in perfect condition (with as little cost to you as possible).

Upon placing your order, you will receive an email with your order details. Payments are made securely by Ogone.

As soon as your chair is ready to be delivered, we will call you to set up your desired delivery date.

For deliveries within the M25: We have a nominated delivery of Wednesday, and are able to give a narrow time window (1-2 hours).

Important:

  • Please make sure that you are at home during the scheduled delivery day as redelivery is an extra £35 on top of shipping costs.
  • White glove service is only available to UK-based customers.

Nursing Chair Cancellation and Returns Policy

Olli Ella offers a 7 day cancellation policy from the date that your order was placed. Because all of our furniture is custom made to order, we are unable to accept cancellations or returns after this period.

 

 

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